Refund / Return / Exchange Policy

Last Updated: August 2026

At Idhazh Attire, we want you to be happy with your purchase. If you receive an eligible product with an issue, you may request a return or exchange according to the terms below.

1. Return / Exchange Eligibility

A return or exchange request may be accepted when:

• The product received is damaged.
• The product received is defective.
• The wrong product was delivered.
• The product received is significantly different from the product ordered.

The product must be unused, unworn, unwashed, and in its original condition with the original packaging, tags, and accessories intact.

2. Return / Exchange Request Period

Customers should contact us within 7 days of receiving the order to request a return or exchange. Requests received after this period may not be accepted.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. For faster assistance, please provide:

• Order number
• Customer name
• Registered mobile number
• Photos of the product
• Photos of the packaging, if applicable
• A brief description of the issue

Our team will review the request and provide the next steps.

4. Products That May Not Be Eligible

Returns or exchanges may not be accepted for products that:

• Have been worn or used
• Have been washed
• Have been altered
• Have been damaged after delivery
• Are missing original tags or packaging
• Show signs of perfume, makeup, stains, or other use
• Are returned without prior approval
• Are customized or specially altered for the customer, where applicable

5. Size Exchange

If a size exchange is offered for the particular product, the exchange will be subject to:

• Product eligibility
• Product condition
• Availability of the requested size

If the requested size is unavailable, an alternative resolution may be offered at the discretion of Idhazh Attire.

6. Return Shipping

For products that are confirmed to be defective, damaged, or incorrectly delivered due to an error on our part, Idhazh Attire may arrange or reimburse the applicable return shipping cost. For other eligible returns or exchanges, shipping charges may apply depending on the circumstances.

7. Refunds

If a refund is approved, it will generally be processed through the original payment method used for the purchase. The time taken for the amount to reflect in the customer’s account may depend on the payment gateway, bank, or financial institution.

8. Refund Processing

Once the returned product has been received and inspected, we will process the approved refund. The refund amount may exclude non-refundable charges, where applicable and where clearly communicated at the time of purchase.

9. Order Cancellation

Cancellation requests should be made as soon as possible after placing the order. Once an order has been packed or shipped, cancellation may not be possible. If cancellation is accepted after payment, the applicable refund will be processed according to our refund procedure.

10. How to Request a Return / Exchange

Email: Idhazhattireclothing@gmail.com
Phone: +91 97913 07666

Please mention your Order Number in your request.

11. Important Note

We recommend recording an unboxing video when opening your package, especially for high-value purchases. This may help us investigate issues relating to missing, damaged, or incorrect items.